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Jetson FAQs logo

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Questions about shipping, and about what to do when it goes wrong

How can I track my shipment?

We’ll send you an email with the tracking number as soon as your probiotics ship, so you can start counting down the days until your Jetson arrives. This is an automated email, and can sometimes land in your Junk or Spam folder, so check there if you

How long does it take for my order to arrive?

In order to keep our warehouse employees safe and healthy during this time, it can take up to 48 hours for your order to ship. Typically we can ship out a little faster than that, but orders placed Fridays after 12pm CST will ship out the following T

What if my product gets lost in transit?

We know it’s a total pain when your package gets lost, but it happens. We’ll get you right on track if your Jetson delivery gets lost – just shoot us an email as soon as you can and we’ll get a replacement order shipped right away.

My product arrived damaged. What should I do?

If your product arrived damaged, we want to fix it as soon as possible. Send us an email and we’ll send you a replacement right away. In the meantime, don’t take any of the product from the broken bottle. This includes any opened Jettie stick packs.

Where do you ship to? Do you ship internationally?

We currently only ship Jetson to the 48 contiguous United States, Alaska, Hawaii, and Canada. At this time, the only non-US country we ship to is Canada. There is a $10 international shipping fee per order and transit time is 5-10 business days. We'd

Do you accept returns?

To protect the health and safety of our fulfillment center staff, we can’t accept returns. If there is a problem with your order, or you would like to cancel your subscription, you can contact Support. If you purchased Jetson from anywhere other than

Are the packaging & bottles recyclable?

Yes! Our new packaging, tubes and plastic bottles are 100% recyclable. More specifically, our refill bottles are made from environmentally friendly #5 and #7 plastics. This ensures that the live bacteria in our probiotics are protected and that all o

How do I store Jetson probiotics? Do they have to be refrigerated?

Our Jetson probiotics should never be stored above 77ºF for an extended period of time (ie: many days). Unless you keep your house regularly above 77ºF, then you can store them anywhere that will remind you to take them. Although, we’d recommend leav

Do you ship your probiotics with an ice pack? I live someplace that's really hot.

No. Shipping to places with warm (or very, very hot) weather is always a challenge when it comes to preserving the quality of the probiotics. Here’s what we do to combat this:. 1. The main strain in ALL of our probiotics (yes, Jetson and Jettie) is D

Can Jetson probiotics survive high temperatures?

Although we typically encourage you to keep your probiotics stored anywhere below 77 degrees Fahrenheit (no fridge necessary), we are aware that Jetson packages might be sitting on some 100+ degree porches from time to time. So we did what we do best

How do I store After Ate enzymes?

While digestive enzymes are less sensitive to heat than probiotics, they can work less effectively if not stored properly. Keep After Ate around room temperature, in a dry place, much like our other Jetson products.

What does Jetson charge for shipping?

Generally, shipping is free within the 48 contiguous United States. We charge $5 for shipping one-time purchases of the After Ate on-the-go tube. If those one-time purchases are added to shipments with other products (like your regular subscription),