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Jetson FAQs

<span style="font-size:10.5pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We know it&#x2019;s a total pain when your package gets lost, but it happens. We&#x2019;ll get you right on track if your Jetson delivery gets lost &#x2013; just&#xA0;<a href="https://jetson.health/pages/contact-us" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Tahoma,sans-serif;color:#1155cc;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">shoot us an email</a><span style="font-size:10.5pt;font-family:Tahoma,sans-serif;color:#66a3e0;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;<span style="font-size:10.5pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">as soon as you can and we&#x2019;ll get a replacement order shipped right away.&#xA0;

We know it’s a total pain when your package gets lost, but it happens. We’ll get you right on track if your Jetson delivery gets lost – just shoot us an email as soon as you can and we’ll get a replacement order shipped right away.

What if my product gets lost in transit?

Shipping

Why should I choose Jetson over other brands?

I've found your products elsewhere, sold by other companies on Amazon. Why is that?

How does the Seasonal subscription work?

What are the benefits of taking probiotics?

How much control do I have over my subscription once it’s active?

Do I need a prescription to purchase Jetson products?

How do I get in touch with customer support?

What are the dates at the bottom of my probiotic bottle? Did you send me expired product?

Where are the Supplement Facts on your products' bottles?

Do your probiotics survive stomach acid?

Where are Jetson's products made?

Are Jetson products vegan?

Does Jetson use any artificial colors or dyes?

What are the ingredients in Jetson's probiotic formulas?

Are the ingredients non GMO and gluten-free? Are they allergen free?

How many live colony forming units (CFUs) are in each capsule?

What is your No Worry Guarantee?

What are the benefits of taking a digestive enzyme supplement like After Ate?

About Jetson

Can I take two Jetson probiotic formulas at once?

Can I open the probiotic capsules and mix them in a drink or food? I’m unable to swallow pills.

I take ________ medication. Can I take Jetson?

Can my dog take your probiotics?

I am pregnant, nursing, or trying to get pregnant. Can I use your products?

How can probiotics help those with MS or other autoimmune disorders?

How can probiotics help those with IBS or other digestive disorders?

Do you have a probiotic formulation that is specifically for women?

Can I take enzymes if I have a specialized diet (plant-based, keto, high-protein)?

Can I take After Ate if I’m gluten or lactose intolerant?

Jetson & You

What are the benefits each probiotic formula can provide?

What are the specific probiotic strains in each formula?

I take a multivitamin. Should I stop when taking Jetson probiotics?

Can I take Jetson's Fit probiotics for weight loss?

Does Jetson's Mood probiotics contain dairy and soy?

When should I take Jetson's Mood probiotic?

When should I take Jetson's Women probiotic?

Our Product Family

How do I activate my account?

How do I manage my subscription?

How do I update my payment method?

How do I swap my formula?

How do I add another product to my upcoming order?

Managing your Jetson Account

What is Gut Prep?

Can I get Gut Prep with every order?

Why do I need Gut Prep?

Can I take After Ate with my Jetson probiotics?

When should I take After Ate?

Can I take After Ate to lose weight?

What are digestive enzymes and how do they work?

What digestive enzymes are included in Jetson’s After Ate formula?

What is the difference between After Ate and your probiotics?

How is After Ate better than other digestive enzyme supplements?

Jetson Upgrades

How can I track my shipment?

How long does it take for my order to arrive?

My product arrived damaged. What should I do?

Where do you ship to? Do you ship internationally?

Do you accept returns?

Are the packaging & bottles recyclable?

How do I store Jetson probiotics? Do they have to be refrigerated?

Do you ship your probiotics with an ice pack? I live someplace that's really hot.

Can Jetson probiotics survive high temperatures?

How do I store After Ate enzymes?

What does Jetson charge for shipping?

What if my product gets lost in transit?Updated 2 years ago